Shipping policy
Last updated: 05/01/2026
We are proud to be a UK-based countryside clothing brand. Below you’ll find everything you need to know about how and when your order will be delivered.
UK Shipping Only
At this time, we only ship within the United Kingdom.
Unfortunately, we are unable to offer international shipping right now, but we hope to expand in the future.
Order Processing Times
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Orders are processed Monday to Friday, excluding UK bank holidays.
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Please allow 1 working day for your order to be packed and dispatched.
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During busy periods (such as new launches or sales), processing times may be slightly longer — we appreciate your patience.
Delivery Times
Once dispatched, delivery typically takes:
- First Class tracked UK Delivery: 1-3 working days
Delivery times are estimates and may vary depending on location, weather conditions, or courier delays — particularly for more rural areas.
Shipping Costs
Shipping is FREE!
Tracking Your Order
Once your order has been dispatched, you’ll receive a confirmation email with tracking information, so you can follow your parcel every step of the way.
Missed or Delayed Deliveries
If your order hasn’t arrived within the expected timeframe, please contact us at office@broomandcountry.com with your order number, and we’ll be happy to help.
Incorrect Address Information
Please ensure all delivery details are entered correctly at checkout.
We cannot be held responsible for delays or lost parcels caused by incorrect or incomplete address information provided by the customer.
Questions?
If you have any questions about shipping or delivery, feel free to get in touch at:
Responsibility for Delivery
Responsibility for your order passes to you once the parcel has been delivered to the address provided at checkout.